Remote Support and Maintenance

Remote Support and Maintenance

At EMS-IT, we offer Remote Support Services that have a unique module to meet the specific needs of clients from the individual support provider to the multi support center facility. We provide an access to quality technical talent to improve operational metrics, such as first-contact resolution (FCR) and average handling time, as well as customer satisfaction scores. Our Remote support tools create more business value tightly integrated to the existing support infrastructure. We believe Post-sale technical support (voice or non-voice) is a very crucial function when it arrives to selling technical products. Consumers, predominantly of technical products, prefer a solitaire accessible point of contact to resolve their product and usage-related queries. Our module on Remote Support Services will help the end users solve their problems without wasting time and money no matter where they are located. Our proven process gives you an edge over traditional phone and email support.

We Provide:

  • 24*7 availability of technical support
  • Production emergency support
  • Infrastructure support
  • Application deployment
  • Monitoring
  • Bug fixing, trouble shooting and planned upgrade
  • Value added support enablement

We Ensure:

  • Security and Compliance
  • Transparency
  • Save operating costs
  • Access to quality technical talent
  • Lower Upgrading Costs
  • Proficient service delivery processes
  • Elevated level of customer satisfaction